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Incident Summary

Valutec Intermittent Disruptions
October 13th, 2021 @ 5:10 AM EDT
Valutec Giftcard Processor

Incident Description


Our 3rd party monitoring system was unable to resolve the domain, therefore we triggered an alert.

Client Impact

No transactions were impacted during this time.


October 13th, 2021 @ 5:10 AM EDT to October 13th, 2021 @ 5:15 AM EDT


After 5 minutes our 3rd party monitoring system was able to resolve the domain again.


The Gateway issue is resolved and service has been fully restored. We will provide a postmortem / incident report within 2 business days.

Problème signalé

Our monitoring has detected intermittent disruptions at this time. Our network operations center is investigating the issue and will update this incident with additional information as it becomes available.

We will provide regular updates until the situation is corrected.